ITEMS ARE NOT EXCHANGEABLE.
A return form is included with the order.
If you did not find the return form attached to your order, please inform us by e-mail. by mail: firstname.lastname@example.org and we will send the return form to your e-mail. post office
- The return period is 20 days from the date of receipt of the product/s.
- The returned item must be sent in a neat and undamaged package. (Ex: using envelopes or parcel boxes)
- Returned goods must be undamaged, unused and undamaged, and with all tags attached to the goods.
- We recommend sending the completed return form together with the goods by registered mail to the address: Mainų g. 6-305, LT94101 Klaipėda.
All costs of returning the product are paid by the sender and are not refundable by the recipient.
- You can also return the goods by the courier of any parcel delivery service, indicating the delivery address: Mainų g. 6-305, LT94101 Klaipėda. Goods cannot be returned to post machines.
- Refunds are made within 14 working days from the date of receipt of the goods and after informing you that the returned goods have been received by e-mail. by post
IMPORTANT INFORMATION: If the ordered goods reached you damaged, defective, stained or do not match the information specified in the description, please inform us by phone: +37065100101 or by mail: email@example.com
In this case, we resolve the problems in a friendly and prompt manner.
From November 2022 1 d. money will NOT be refunded for returned goods that have lost their marketable appearance.
A product that has lost its marketable appearance is called when:
- Comes with obvious signs of wear (smell, worn paper label). If you measure the product or keep it for a longer period of time, it is your responsibility to ensure that such product remains new in all respects and has not lost its commercial appearance.
- Smeared with cosmetics (decorative cosmetics, deodorants, etc.)
- With extraneous, non-factory smells. Please keep the returned product in a sealed package until it is sent, protecting the bag from cooking smells.
After receiving a returned product that has lost its marketable appearance or a product whose return period has expired, we will send it via DPD or LP Express terminal. Withdrawal fee €3.49 - €3.59.
Goods of inappropriate quality are returned in accordance with the "Rules of Retail Trade" approved by the resolution of the Government of the Republic of Lithuania.
NON-RETURNABLE ITEMS Home, car, bathroom fragrances, inflatable beach products.